Rachel Burge
About Rachel Burge
Rachel Burge is a Senior Quality Assurance Specialist currently working remotely at Transamerica. She has extensive experience in quality assurance and customer service, with a background that includes roles at David's Bridal, Ashford University, and Tata Consultancy Services.
Current Role at Transamerica
Rachel Burge serves as a Senior Quality Assurance Specialist at Transamerica since 2023. In this role, she works remotely from Cedar Rapids, Iowa, focusing on maintaining high standards of quality in customer service. Her responsibilities include managing and reviewing a high volume of fixed and variable annuity work, emphasizing error assessment and process improvements.
Previous Experience at Transamerica
Prior to her current position, Rachel Burge held several roles at Transamerica. She worked as a Customer Service Representative from 2010 to 2013, followed by a position as a Quality Assurance Specialist from 2013 to 2014. She then served as a Quality Team Advisor from 2014 to 2019, where she contributed to quality management processes within the organization.
Education and Expertise
Rachel Burge studied at Ashford University, where she earned a Bachelor of Arts degree in English and Communications from 2005 to 2008. Additionally, she studied General English Language and Literature at Sauk Valley Community College from 2002 to 2007. Her educational background supports her expertise in quality assurance and customer service management.
Career History
Rachel Burge has a diverse career history that includes various roles in quality assurance and customer service. Before joining Transamerica, she worked as a Quality Assurance Specialist at Tata Consultancy Services Limited from 2018 to 2019. She also served as a Senior Editor at Ashford University from 2007 to 2008 and worked as a Wedding Consultant at David's Bridal for one year in 2009. Her early career included positions at Menards and SheKnows, LLC.