Rebecca Godwin
About Rebecca Godwin
Rebecca Godwin is a Contact Center Employee Development Specialist with over nine years of experience in the health insurance industry. She has held various roles in customer service and training, currently working at Transamerica Employee Benefits and previously at TCS e-Serve International Ltd.
Work at Transamerica
Rebecca Godwin has been employed at Transamerica Employee Benefits as a Contact Center Employee Development Specialist since 2015. In this role, she focuses on enhancing employee performance and development within the contact center environment. Her responsibilities include providing training and resources to ensure employees are equipped to meet the demands of their roles. With nearly a decade of experience in this position, she has contributed to improving employee engagement and operational efficiency.
Current Role at TCS e-Serve International Ltd.
Rebecca Godwin currently serves as an Intermediate Trainer in the Training & Documentation department at TCS e-Serve International Ltd. She has held this position since 2019. Her role involves developing training materials and conducting training sessions for new and existing employees. This position builds on her previous experience as an Operations Support Analyst within the same organization, where she worked from 2018 to 2019.
Background in Customer Service and Training
Rebecca Godwin has extensive experience in the health insurance industry, with over nine years in various roles related to customer service, claims processing, and training. Prior to her current roles, she worked at Arkansas Blue Cross Blue Shield - Health Advantage as a Customer Service Representative and later as a Customer Service Trainer. Her background includes positions that required strong communication skills and the ability to train others effectively.
Education and Expertise
Rebecca Godwin holds a Bachelor's degree in Communication from the University of Arkansas at Little Rock, which she completed from 2014 to 2016. Additionally, she earned an Associate's degree in Accounting and Finance from Pulaski Technical College between 2004 and 2006. Her educational background supports her expertise in training and employee development, particularly in the context of customer service and health insurance.
Previous Work Experience
Before her current roles, Rebecca Godwin held various positions that contributed to her professional development. She worked at Florida Blue as a Retail Center Customer Advocate for two months in 2014 and spent four years at JCPenney as an Inventory Maintenance Associate from 2003 to 2007. Her diverse work history has provided her with a broad skill set applicable to her current roles in employee development and training.