Ruby Tom
About Ruby Tom
Ruby Tom is a Client Service Analyst with extensive experience in client relations and financial services. She studied Business Administration and Management at Boston University and Business/Commerce at UMass Boston.
Work at Transamerica
Ruby Tom has been employed at Transamerica as a Client Service Analyst since 2016. In this role, she is responsible for managing client inquiries and providing support to ensure customer satisfaction. Her experience in client service allows her to effectively address client needs and contribute to the overall efficiency of the service team.
Previous Experience at Putnam Investments
Prior to her current role, Ruby Tom worked at Putnam Investments for a total of seven years. She served as a Dedicated Call Center Representative from 1999 to 2004, where she handled client communications. Following that, she transitioned to the role of Client Analyst I from 2004 to 2006, focusing on client account management and analysis.
Experience at Mercer
Ruby Tom worked at Mercer as a Client Analyst from 2004 to 2015. During her eleven years at Mercer, she developed her skills in client relations and analysis, contributing to the firm's client service initiatives. Her extensive experience in this position equipped her with valuable insights into client needs and service delivery.
Education and Expertise
Ruby Tom studied at UMass Boston, focusing on Business/Commerce for one year from 1992 to 1993. She also attended Boston University, where she pursued studies in Business Administration and Management with a concentration in Finance from 1991 to 1992. This educational background has provided her with a solid foundation in business principles and client service.