Samantha Costanza
About Samantha Costanza
Samantha Costanza serves as the Manager of Participant Communications at Transamerica, where she has worked since 2021. With a career spanning over two decades at the company, she has held various roles, including Senior Communications Consultant and Manager of the Customer Contact Center.
Work at Transamerica
Samantha Costanza has held various positions at Transamerica since 2000. She currently serves as the Manager of Participant Communications, a role she has held since 2021. Prior to this, she worked as a Lead Consultant for Participant Communications from 2015 to 2021. Her earlier roles include Manager of the Customer Contact Center, Transition Manager, and Call Quality Specialist, among others. Throughout her tenure, she has developed a comprehensive understanding of participant communications and client integration.
Education and Expertise
Samantha Costanza studied at the University of Maine, where she earned a Bachelor's degree in Labor Studies. She also attended Norwalk Community College, achieving an Associate of Science in General Studies. Additionally, she graduated from Fiorello H. LaGuardia High School of Music and Art and the Performing Arts with a diploma in Vocal Music. Her educational background supports her expertise in communication strategies and client relations.
Background
Samantha Costanza began her career at Transamerica as a Call Center Representative in 2000. Over the years, she progressed through various roles, including Research Specialist and RFP Consultant. Her extensive experience in customer service and communications has equipped her with the skills necessary to manage complex communication strategies effectively.
Achievements
In her current role, Samantha Costanza leads a team responsible for transition communications for approximately 100 clients, managing over $5 billion in assets annually. She collaborates closely with the Client Integration Team and the legal team to ensure that all communications are effective and compliant with legal standards. Her work includes writing and editing communications for various formats, simplifying complex retirement planning concepts for new customers.