Sharon Robbins
About Sharon Robbins
Sharon Robbins is a Senior Platform Administrator at Transamerica Life Insurance Company, where she has worked since 2014. She has a diverse background in business analysis and program management, with previous roles at Windstream Communications and APAC Customer Services.
Work at Transamerica Life Insurance Company
Sharon Robbins has been employed at Transamerica Life Insurance Company since 2014, serving as a Senior Platform Administrator (AWD) within Transamerica Retirement Solutions in Cedar Rapids, Iowa. In this role, she is responsible for troubleshooting and resolving AWD software inquiries from both local and remote users. She maintains detailed system requirements, including functionality and software architecture for the AWD system. Additionally, Robbins leads the execution of business analysis processes to identify business requirements for system solutions using the AWD suite of products.
Previous Experience at Windstream Communications
Prior to her current position, Sharon Robbins worked at Windstream Communications as a Business Analyst from 2013 to 2014. This role was facilitated through TekSystems Contracting and took place in Hiawatha, Iowa. During her tenure, she contributed to various analytical tasks that supported the operational needs of the organization.
Career at APAC Customer Services
Sharon Robbins has a background in customer service management, having worked at APAC Customer Services from 1995 to 1997. She held the positions of Regional Scheduling Manager and Regional Scheduling and Program Manager. In these roles, she was responsible for overseeing scheduling operations and managing programs within the regional framework of the company.
Education and Expertise
Sharon Robbins studied at Kirkwood Community College, where she focused on Marketing Management and earned an Associate of Applied Science degree from 1981 to 1983. Her educational background provides a foundation for her expertise in business analysis and system administration, particularly in the context of the AWD software suite.
Technical Responsibilities and User Support
In her current role, Sharon Robbins provides daily support for an active user base of 1,350 individuals across the United States. She completes business unit requests for new AWD workflows or enhancements to existing workflows, which includes documentation, testing, and configuration migrations. Robbins also tests and validates AWD product upgrades and new product implementations to ensure compliance with the Insurance Marketplace Standards Association (IMSA) Code of Ethics.