Susan (Donati) Di Buono
About Susan (Donati) Di Buono
Susan (Donati) Di Buono serves as the Vice President, Client Service & Operations Leader for Benefit Administration at Transamerica, where she has worked since 2003. She leads a team of 200 professionals and manages relationships with strategic partners while overseeing service delivery for over 150 large Defined Contribution clients.
Work at Transamerica
Susan Di Buono has been serving as Vice President, Client Service & Operations Leader, Benefit Administration at Transamerica since 2003. In this role, she is responsible for managing strategic partner relationships with notable companies such as Financial Engines, Broadridge, Lipper, and Hello Wallet. She oversees service delivery for over 150 large Defined Contribution clients, with participant numbers ranging from 1,000 to over 75,000. Di Buono manages a team of 200 professionals, which includes managers, team leaders, analysts, relationship managers, and implementation specialists. Her leadership focuses on enhancing retirement-related products, business, and operations through cross-functional project teams.
Previous Experience at Putnam Investments
Prior to her current role at Transamerica, Susan Di Buono worked at Putnam Investments for a total of six years in various capacities. She served as an Institutional Accounting Supervisor from 1990 to 1996. Following this role, she took on the position of Team Leader in DC Administration from 1997 to 2001. Di Buono then advanced to the role of Client Services Manager (AVP) in DC Administration from 2001 to 2003. Her experience at Putnam Investments provided her with a strong foundation in client services and operations management.
Education and Expertise
Susan Di Buono earned a Bachelor of Science (BS) degree in Accounting from Merrimack College, where she studied from 1986 to 1990. Her educational background in accounting has equipped her with the skills necessary for her roles in financial services and operations management. This expertise is evident in her responsibilities at Transamerica, where she is involved in the approval of pricing for Deal Management and the RFP process, as well as developing strategic pricing for both prospective and existing client relationships.
Leadership and Team Management
In her current role at Transamerica, Susan Di Buono leads a team of 200 professionals, including managers, team leaders, analysts, relationship managers, and implementation specialists. Her leadership is focused on ensuring effective service delivery and enhancing operational efficiency for a diverse range of clients. Di Buono's ability to manage cross-functional project teams is crucial for implementing enhancements in retirement-related products and services.