Susan H.
About Susan H.
Susan H. is a Senior Director of Operations at Transamerica, where she has worked since 2022. She has over 25 years of experience in various operational roles, including significant positions in quality assurance, learning and development, and resource utilization.
Current Role at Transamerica
Susan H. currently serves as the Senior Director of Operations at Transamerica, a position she has held since 2022. In this role, she oversees various operational functions, leveraging her extensive experience to enhance efficiency and streamline processes. Her responsibilities include managing vendor relationships and ensuring that operational objectives align with the company's strategic goals. Susan's leadership is critical in driving performance improvements and delivering value to stakeholders.
Previous Experience at Transamerica
Susan H. has a long tenure at Transamerica, where she has held multiple leadership positions. She served as the Director of Resource Utilization from 1996 to 2011, followed by the role of Director of Learning and Development from 2013 to 2018. Additionally, she was the Director of Quality Assurance Operations from 2011 to 2013 and the Director of Operations from 2018 to 2022. Each of these roles contributed to her deep understanding of operational dynamics within the organization.
Early Career at McKinney Advertising
Susan began her career as a Junior Account Executive at McKinney Advertising in the Greater Philadelphia Area, where she worked for eight months in 1988 and 1989. This early experience provided her with foundational skills in account management and client relations, which she has built upon throughout her career in operations.
Expertise in Vendor Management
Susan H. possesses extensive experience in vendor management, a key aspect of her current role. She has developed strong partnerships with business leaders and customers to ensure that complex objectives are executed efficiently and effectively. Her ability to manage vendor relationships contributes to the overall success of operational initiatives.
Integration of Business and Technology
Susan has a proven ability to integrate business and technology to create solutions that enhance operational efficiency and reduce costs. This skill set is essential in her role as Senior Director of Operations, where she focuses on aligning technological advancements with business strategies to drive performance improvements.