Susan Voss Hadley
About Susan Voss Hadley
Susan Voss Hadley serves as an Intermediate Account Manager at Transamerica, where she has worked since 2019. With over 18 years of experience in the Human Resources and Financial Services sectors, she has developed expertise in vendor management, compliance, and data analysis.
Work at Transamerica
Susan Voss Hadley has been serving as an Intermediate Account Manager at Transamerica since 2019. In this role, she manages client accounts and ensures that services meet client expectations. Prior to her current position, she worked at Transamerica as a Client Specialist and Deconversion Manager from 2016 to 2019. Her experience at Transamerica spans a total of five years, during which she has developed skills in client management and operational processes.
Education and Expertise
Susan Voss Hadley earned her Bachelor of Science degree in Business Administration, Management and Operations from Emmanuel College in Boston. Additionally, she holds a Certificate in Human Resources Management from Stonehill College. Her educational background supports her extensive experience in the Human Resources and Financial Services sectors, where she has honed her skills in vendor management and compliance.
Background
With over 18 years of experience in the Human Resources and Financial Services industries, Susan Voss Hadley has developed a robust professional background. She began her career at Putnam Investments as a Retirement Plan Administrator from 1999 to 2005. Following this, she spent nine years at Mercer as a Client Services Analyst II and III from 2006 to 2015, where she gained valuable insights into client service and account management.
Achievements
Throughout her career, Susan Voss Hadley has demonstrated proficiency in legal review and compliance, ensuring adherence to industry regulations. She is skilled in optimizing external partnerships and has expertise in SQL queries and reporting, which enhances data-driven decision-making. Her experience in managing third-party vendors further underscores her capability in the industry.