Susan Voss Hadley
About Susan Voss Hadley
Susan Voss Hadley is an Account Manager and Client Relationship Operations Specialist at Transamerica, where she has worked since 2019. She has extensive experience in client services and financial analysis, supported by her educational background in Business Administration and Human Resources.
Work at Transamerica
Susan Voss Hadley has been employed at Transamerica since 2019, serving as an Account Manager/Client Relationship Operations Specialist. In this role, she focuses on managing client relationships and ensuring operational efficiency. Her previous experience at Transamerica includes a position as Client Specialist/Deconversion Manager from 2016 to 2019. This extensive background within the company has allowed her to develop a comprehensive understanding of its processes and client needs.
Education and Expertise
Susan Voss Hadley holds a Bachelor of Science degree in Business Administration, Management and Operations from Emmanuel College in Boston. Additionally, she has earned a Certificate in Human Resources from Stonehill College, which enhances her knowledge in benefits and payroll management. Her expertise includes proficiency in SQL queries and reporting, financial analysis, and reconciliation, which supports her role in client relationship operations.
Background in Client Services
Before joining Transamerica, Susan Voss Hadley worked at Mercer as a Client Services Analyst II & III from 2006 to 2015. This nine-year tenure provided her with valuable experience in client services and account management. She also served as a Retirement Plan Administrator at Putnam Investments from 1999 to 2005, where she gained insights into retirement planning and administration.
Technical Skills
Susan possesses advanced skills in Salesforce case management, which enhances her capabilities in managing client relations and account operations. She is also highly skilled in the Microsoft Office Suite, including Word, Excel, and PowerPoint. These technical skills support her project management and operational tasks, contributing to her effectiveness in her current role.