Terry Esser
About Terry Esser
Terry Esser is a Help Desk Analyst at Transamerica, where he has worked since 2021. With extensive experience in desktop support and technical roles, he has held various positions in companies such as Terex Corporation, Xerox, and TCF Equipment Finance.
Work at Transamerica
Terry Esser has been employed as a Help Desk Analyst at Transamerica since 2021. In this role, he provides technical support and assistance to users, ensuring efficient operation of IT services. His tenure at Transamerica spans three years, during which he has contributed to the organization's IT support framework.
Previous Employment History
Prior to his current role, Terry Esser held various positions in IT support. He worked as a Deskside Support Technician at Terex Corporation from 2019 to 2020. His experience also includes roles as a System Technician Specialist at Xerox, a Senior PC Support Specialist at TCF Equipment Finance, and a Desktop Support Technician at PC Connection, Inc. Additionally, he served as an End User Support Lead at Frontier Co-op and as a Desktop Support Analyst at Pomeroy.
Education and Expertise
Terry Esser studied at the University of Dubuque, where he earned a Bachelor of Business Administration (BBA) with a focus on Computer Information Systems from 2002 to 2004. He also completed an IT foundations continuing education program at Kirkwood Community College from 2008 to 2009. His technical expertise includes experience with SCCM and Altiris for computer re-imaging and software distribution.
Certifications and Skills Development
Terry Esser is certified by HP to work on laptops and workstations. He is actively pursuing Network+ certification and plans to obtain Security+, Server+, and Microsoft 2012 Server certifications. He is currently enhancing his skills through virtual labs, focusing on Windows Server, Linux command prompt, PuTTY, Wireshark, and Cisco routers and switches.
Technical Support Experience
Terry Esser has accumulated over five years of experience in desktop support. His background includes working with various operating systems, including Windows XP and Windows 7. He has held roles that involved direct user support, technical troubleshooting, and hardware management, contributing to his comprehensive understanding of IT support processes.