Tim Herpin
About Tim Herpin
Tim Herpin serves as the Manager of Business Performance and Workforce Management in Data Analytics at Transamerica, where he leads a team focused on KPI reporting and dashboard development. He has extensive experience in data governance and operations implementation across multiple countries.
Work at Transamerica
Tim Herpin has held multiple roles at Transamerica, contributing significantly to the company's data analytics and workforce management efforts. He began his tenure as International Strategic IT Manager from 2004 to 2014, focusing on IT strategy in Plano, Texas. He then transitioned to the role of Customer Data Integration Manager in Marketing Analytics from 2015 to 2019. Following this, he served as Manager Data Steward for Data Governance from 2019 to 2021. Currently, he is the Manager of Business Performance and Workforce Management in the Data Analytics Department, a position he has held since 2021. His responsibilities include leading a team that focuses on KPI reporting and dashboard development.
Education and Expertise
Tim Herpin studied at Texas A&M University, where he earned a Bachelor of Business Administration (BBA) with a focus on Information Systems and Marketing from 1991 to 1996. He also completed his secondary education at Nolan Catholic High School from 1986 to 1990. In addition to his formal education, he is certified as a Master Data Management professional, a credential he obtained in October 2020. His educational background and certification support his expertise in data analytics and workforce management.
Background
Tim Herpin has extensive professional experience in data analytics and operations implementation across various international markets. He has implemented on-site operations in 14 countries, including Argentina, Australia, and Japan. This international experience enhances his understanding of diverse business environments and operational challenges. His career at Transamerica has spanned over 17 years, showcasing his long-term commitment to the organization and its objectives.
Achievements
Throughout his career at Transamerica, Tim Herpin has led initiatives that focus on data governance and analytics. He oversees a Workforce Management analytics team that supports eight call center and back office processing teams. His leadership in KPI reporting and dashboard development has contributed to improved performance metrics within the organization. His certification as a Master Data Management professional further underscores his commitment to excellence in data management practices.