Yvonne Gardenier
About Yvonne Gardenier
Yvonne Gardenier is a Senior PMO Analyst at Transamerica, where she has worked since 2021. With a diverse background in project management and client experience, she has held various roles within the company and has extensive experience in compliance audits and training development.
Work at Transamerica
Yvonne Gardenier has held multiple positions at Transamerica since 2017. She currently serves as a Senior PMO Analyst, a role she has occupied since 2021. Prior to this, she worked as a Project Manager from 2020, and as a Portfolio Coordinator from 2019 to 2020. Earlier in her career at Transamerica, she was a Project Coordinator for 8 months in 2017 and a Senior Workforce Management Analyst from 2014 to 2017. In these roles, she conducted compliance audits across various operations sites and developed training curricula for staff.
Previous Experience at TMone
Before joining Transamerica, Yvonne Gardenier worked at TMone for six years, from 2008 to 2014. During her tenure, she held the position of Director of Client & Customer Experience and later served as VP of Implementation for 8 months in 2014. In these roles, she focused on enhancing customer service workflows and compiled monthly performance reviews to ensure quality assurance.
Education and Expertise
Yvonne Gardenier is currently studying at Mount Mercy University, pursuing a degree in Business Administration and Management since 2017. She has also attended Kirkwood Community College, where she earned an Associate of Arts degree in Liberal Arts and Sciences from 2014 to 2019. Her educational background supports her expertise in project management and client experience.
Background in Quality Assurance and Management
Yvonne Gardenier has a strong background in quality assurance and operations management. She worked at PRC, LLC as a Regional Quality Assurance Manager and Operations Manager for 11 years, from 1997 to 2008. In this capacity, she organized recruiting initiatives and developed training programs aimed at improving workflow and quality assurance processes.
Skills in Workflow Management
Throughout her career, Yvonne Gardenier has demonstrated skills in workflow management and process improvement. She developed and implemented a CRM system to enhance customer service operations. Additionally, she has compiled and delivered performance reviews focused on quality assurance, showcasing her commitment to operational excellence.