Dwaraka Mahesh
About Dwaraka Mahesh
Dwaraka Mahesh is a Production Support Engineer currently employed at Transcend in Hyderabad, India. He has extensive experience in various roles at Amazon Development Centre, including positions in customer service and abuse prevention, and holds a Bachelor's degree in Computer Science.
Work at Transcend Street Solutions
Dwaraka Mahesh has been employed as a Production Support Engineer at Transcend since 2022. In this role, he is responsible for ensuring the smooth operation of production systems and providing technical support. His work contributes to the overall efficiency and reliability of the company's services. Based in Hyderabad, Telangana, India, he has been part of the team for two years.
Previous Experience at Amazon Development Centre
Prior to his current position, Dwaraka Mahesh worked at Amazon Development Centre (India) Private Limited for a total of four years. He served in various roles, including as a Customer Service Representative from 2017 to 2018, Concession Abuse Prevention from 2018 to 2019, and as an SDS Associate from 2019 to 2022. His diverse experience at Amazon provided him with a solid foundation in customer service and operational support.
Education and Expertise
Dwaraka Mahesh earned a Bachelor's degree in Computer Science from Malla Reddy Institute of Technology & Sciences, completing his studies from 2013 to 2017. He possesses advanced knowledge in database administration and has expertise in supporting over six internal skills as a Subject Matter Expert. This educational background and expertise equip him with the necessary skills for his current role in production support.
Background in Customer Service
Dwaraka Mahesh began his career in customer service at Amazon Development Centre, where he worked as a Customer Service Representative. This role laid the groundwork for his subsequent positions, allowing him to develop strong communication and problem-solving skills. His experience in customer service has been instrumental in his approach to production support.