Courtney King
About Courtney King
Courtney King is a Strategic Customer Success Manager with extensive experience in B2B SaaS and customer relationship management across various industries, including AI/ML and Identity & Access Management. She has held several roles in customer success at companies such as Rasa, Ping Identity, and FirstScreen, and holds a Bachelor's degree in International Business from Texas State University.
Work at Transcend
Courtney King has been serving as a Strategic Customer Success Manager at Transcend since 2023. In this role, she focuses on enhancing customer relationships and ensuring successful outcomes for clients. Her responsibilities include understanding customer needs and implementing strategies to improve customer satisfaction and retention.
Previous Experience in Customer Success
Before joining Transcend, Courtney King held several positions in customer success. She worked at Rasa as a Senior Customer Success Manager from 2021 to 2022, where she managed customer relationships in a remote setting. Prior to that, she was a Customer Success Manager at Ping Identity from 2020 to 2021 in Denver, Colorado, and at FirstScreen from 2019 to 2020. She also served as an Associate Customer Success Manager at FirstScreen from 2016 to 2019, gaining extensive experience in the field.
Education and Expertise
Courtney King earned her Bachelor's degree in International Business from Texas State University, where she studied from 2010 to 2012. Her educational background complements her expertise in managing customer relationships, particularly within the B2B SaaS sector. She specializes in understanding the customer journey at scale and has developed skills in navigating complex environments to deliver creative solutions.
Specialization in B2B SaaS
Courtney King specializes in B2B SaaS, focusing on customer success strategies that enhance the customer journey. Her experience includes working with global enterprises, where she anticipates customer needs and addresses challenges in the AI/ML, Identity & Access Management, and Human Resources industries. This specialization allows her to effectively support clients in achieving their business objectives.