Chelsea Africa
About Chelsea Africa
Chelsea Africa is a Customer Service Manager at TransCore, recognized for her expertise in customer service and operational efficiency. She has a diverse background in management roles across various financial institutions and holds a Master's degree in Organizational Leadership.
Current Role at TransCore
Chelsea Africa currently serves as the Customer Service Manager at TransCore, a position she has held since 2022. In this role, she manages over 100 employees in the Customer Communications Center. Her responsibilities include ensuring optimum service levels and maintaining policy integrity. Chelsea has a track record of providing effective customer service by addressing customer concerns and recommending appropriate solutions.
Previous Experience at TransCore
Before her current role, Chelsea Africa worked at TransCore as the Quality Assurance Quality Control Manager from 2021 to 2022. During this time, she focused on enhancing operational efficiency through the development and implementation of policies, procedures, goals, and objectives for staff members. Her experience at TransCore has contributed to her expertise in customer service management.
Professional Background in Financial Services
Chelsea has extensive experience in the financial services sector. She worked at USALLIANCE Financial in various roles, including Collections Manager and Collections and Recoveries Manager, from 2019 to 2021 and for a brief period in 2021, respectively. Additionally, she served as the Mortgage Collections Team Leader at Digital Federal Credit Union from 2016 to 2018. Her roles involved managing teams and developing strategies for customer engagement.
Education and Academic Achievements
Chelsea Africa holds an Associate's degree in Criminal Justice and Corrections from Quinsigamond Community College, which she completed from 2011 to 2013. She furthered her education at Nichols College, where she earned a Master's degree in Organizational Leadership in 2021. Additionally, she studied Criminal Justice Management and International Business at Nichols College, achieving a General Business qualification from 2019 to 2020.
Leadership and Team Management Skills
Chelsea is recognized for her ability to recruit, mentor, and supervise diverse teams in both personalized and remote settings. She has developed a cohesive email marketing and eCRM program to provide a holistic view of customers across all channels. Her leadership skills are evident in her management of large teams and her focus on enhancing operational efficiency.