Chelsea Africa
About Chelsea Africa
Chelsea Africa is a QA/QC Manager at TransCore, with a background in collections management at USALLIANCE Financial and Digital Federal Credit Union. She holds an Associate's degree in Criminal Justice and is pursuing a dual master's degree in Business Administration and Organizational Leadership.
Current Role at TransCore
Chelsea Africa serves as the QA/QC Manager at TransCore, a position she has held since 2021. In this role, she focuses on ensuring quality assurance and quality control processes within the organization. Her responsibilities include overseeing compliance with regulatory standards and enhancing operational efficiency through effective management practices.
Previous Experience at USALLIANCE Financial
Chelsea Africa has extensive experience at USALLIANCE Financial, where she held multiple roles from 2018 to 2021. She worked as a Team Leader for three years, followed by a brief tenure as Collections and Recoveries Manager for one month in 2021. Prior to that, she served as Collections Manager for two years, where she developed strategies to manage collections effectively.
Background in Mortgage Collections
Before her time at USALLIANCE Financial, Chelsea worked at Digital Federal Credit Union as a Mortgage Collections Team Leader from 2016 to 2018. In this capacity, she led a team focused on managing mortgage collections, contributing to the organization's efforts in maintaining compliance and improving collection processes.
Educational Qualifications
Chelsea Africa holds an Associate's degree in Criminal Justice and Corrections from Quinsigamond Community College, which she completed from 2011 to 2013. She furthered her education at Nichols College, where she studied Criminal Justice Management and International Business, earning a General Business qualification in 2020. Additionally, she obtained a Master's degree in Organizational Leadership from Nichols College in 2021 and is currently pursuing a dual master's degree in Business Administration and Organizational Leadership.
Expertise in Collections Management
Chelsea possesses a strong focus on understanding and adhering to federal and local regulations governing collections and specific loan types. She has a proven track record of improving delinquency rates by implementing innovative collection strategies. Her expertise in multiple core systems and collections software contributes to enhanced operational efficiency within her teams.