Cynthia Johnson
About Cynthia Johnson
Cynthia Johnson serves as the Lead MMC Product Support Representative II at TransCore, where she has worked since 2017. She possesses a diverse educational background in psychology and computer systems, which enhances her problem-solving abilities and team leadership skills.
Work at TransCore
Cynthia Johnson has been employed at TransCore as the Lead MMC Product Support Rep II since 2017. In this role, she oversees a team responsible for maintaining and monitoring over 1000 Windows and Linux servers. Her position involves ensuring the efficient operation of these systems and managing the rapid deployment of field technicians to more than 200 locations. Johnson's responsibilities require a blend of technical expertise and leadership skills, enabling her to effectively support both her team and the organization's operational needs.
Education and Expertise
Cynthia Johnson has a diverse educational background that combines psychology and information technology. She studied Computer Systems Networking and Telecommunications at My Computer Career, earning various computer and network certifications from 2016 to 2017. Additionally, she obtained a Bachelor's degree in Psychology from American Military University, following an Associate's degree in Psychology from Fayetteville Technical Community College. Her education in both fields enhances her problem-solving abilities and contributes to her effective communication skills in client interactions.
Background
Cynthia Johnson's academic journey reflects a commitment to understanding both human behavior and technical systems. She pursued studies in psychology at Fayetteville Technical Community College and American Military University, achieving degrees in this field. Concurrently, she developed her technical skills in computer systems and networking. This unique combination of knowledge allows her to navigate complex challenges in her professional role, particularly in high-stress environments where organization and multitasking are essential.
Achievements
Throughout her career, Cynthia Johnson has demonstrated a strong ability to lead teams and manage substantial technical operations. Her experience includes overseeing the maintenance of a large number of servers and coordinating the deployment of technicians across numerous locations. Johnson's background in psychology supports her leadership style, enabling her to foster effective communication and collaboration within her team. Her track record of staying organized and multitasking effectively has contributed to her success in high-pressure situations.