Jean Adams
About Jean Adams
Jean Adams is a seasoned customer service representative with extensive experience in various roles, including positions at A-Affordable Insurance Agency and TransCore. She has a strong background in sales and marketing, along with expertise in event planning and coordination.
Current Role at TransCore
Jean Adams serves as a Call Center Customer Service Representative at TransCore, specializing in the EzPass program. She has held this position since 2014, contributing to customer service operations in Auburn, Massachusetts. In this role, she engages with customers to address inquiries and provide support related to electronic toll collection services.
Experience at A-Affordable Insurance Agency
Since 2014, Jean Adams has worked as a Customer Service Representative at A-Affordable Insurance Agency, Inc. in Worcester, Massachusetts. Her responsibilities include assisting clients with insurance inquiries and providing support to ensure customer satisfaction. This role has allowed her to develop strong communication skills and a deep understanding of customer service in the insurance sector.
Background in Customer Service and Sales
Jean Adams has a diverse background in customer service and sales. She previously worked at Bose Corporation for eight months in 2012-2013, where she gained valuable experience in sales and customer interaction. Additionally, she served as an Assistant General Manager at AMF Worldwide for 24 years, further enhancing her skills in managing customer relations and sales operations.
Educational Background
Jean Adams studied at Quinsigamond Community College and has a background in Grafton, Massachusetts. Her education has provided her with foundational skills that complement her extensive work experience in customer service and event planning.
Event Planning Expertise
Jean Adams possesses extensive experience in planning travel-related events, which includes organizing air travel, car rentals, and sightseeing activities. She has also developed numerous weekly league programs in the bowling industry, showcasing her expertise in event planning and coordination. Her skills in this area highlight her ability to manage complex logistics and deliver successful events.