John Charles Pacson
About John Charles Pacson
John Charles Pacson is a Help Desk Specialist with experience in information technology support, currently working at CereCore and TransCore. He holds a Bachelor of Science in Applied Information Technology and has previously worked in various roles, including dietary aide and cashier.
Work at TransCore
John Charles Pacson has been employed at TransCore as a Help Desk Specialist since 2021. He has accumulated three years of experience in this role, providing technical support and assistance to users. His work is based in Middle River, Maryland, where he addresses various IT-related issues and ensures smooth operations for the organization.
Current Role at CereCore
Since 2022, John has served as an Information Technology Help Desk Analyst at CereCore. In this position, he has been responsible for resolving technical issues and supporting users in Nashville, Tennessee. His role involves troubleshooting and providing solutions to enhance the user experience within the organization.
Previous Employment History
Prior to his current positions, John worked at Erickson Senior Living as a Store Cashier from 2013 to 2014. He then transitioned to Morrison Healthcare, where he served as a Dietary Aide from 2014 to 2018. Following that, he worked at ST Engineering as a Fabricator Bonder for ten months in 2019. This diverse work history has contributed to his skill set in customer service and technical support.
Education and Expertise
John studied at the Community College of Baltimore County, where he earned an Associate of Arts degree in Art/Art Studies from 2014 to 2017. He furthered his education at the University of Baltimore, obtaining a Bachelor of Science degree in Applied Information Technology: Security and Assurance from 2018 to 2021. This educational background has equipped him with the knowledge necessary for his roles in information technology.