Katherine Kelley
About Katherine Kelley
Katherine Kelley serves as the Product Support Manager at TransCore, where she has worked since 2017, overseeing electronic toll collection systems in the Mid-Atlantic region. With a background in telecommunications and engineering, she is responsible for staff management, business development, and ensuring compliance with company policies.
Work at TransCore
Katherine Kelley has served as the Product Support Manager at TransCore since 2017. In this role, she manages electronic toll collection systems projects specifically in the Mid-Atlantic region. Her responsibilities include overseeing the selection, training, coaching, and motivation of staff, as well as resource allocation. Kelley plays a key role in business development by interacting with clients and prospects to build relationships and grow the business segment. She also performs quality control inspections and addresses system-related issues, ensuring timely and efficient completion of maintenance tasks.
Previous Experience in Telecommunications
Prior to her current position at TransCore, Katherine Kelley worked at Verizon Wireless as an Engineering III Specialist in Network Field Assurance from 2015 to 2017 in the Washington D.C. Metro Area. Before that, she was employed at Ericsson Telecommunications/Sprint Nextel as a Field Engineer II from 2010 to 2015 in McLean, Virginia. In these roles, she gained extensive experience in telecommunications and field engineering, contributing to her expertise in managing technical projects.
Education and Expertise
Katherine Kelley holds a Bachelor's degree in Internetworking Technology from Strayer University, which she completed from 2016 to 2019. Additionally, she earned a Bachelor's degree in Computer and Electronics Engineering from ITT Technical Institute, studying there from 2009 to 2013. Her educational background provides her with a solid foundation in technical and engineering principles, which she applies in her current role.
Management and Leadership Skills
In her role as Product Support Manager, Katherine Kelley is responsible for developing and monitoring compliance with company, unit, and office policies. She manages and monitors the performance of field support personnel and develops departmental budgets. Kelley also plans and provides technical training to staff and contract personnel to ensure proficiency on system equipment. Her leadership skills are evident in her ability to motivate and coach her team effectively.
Reporting and Compliance
Katherine Kelley provides daily, weekly, and monthly reports of activities to customers and management. She ensures compliance with company policies and oversees the proper completion of employee administrative activities. Her attention to detail and commitment to quality control are critical in maintaining operational efficiency within her team.