Krystal Woods
About Krystal Woods
Krystal Woods is the Image Review Center Manager at TransCore, where she has worked since 2020. She has a diverse background in customer service and management, with previous roles at companies such as AT&T and Build-A-Bear Workshop.
Current Role as Image Review Center Manager
Krystal Woods currently serves as the Image Review Center Manager at TransCore, a position she has held since 2020. In this role, she is responsible for overseeing the operations of the Image Review Center, ensuring efficient functionality of the toll system. She collaborates closely with Maintenance Managers, Road Technicians, and the Production team to maintain system performance. Additionally, she is responsible for training a team of 10 members, equipping them with the necessary skills to perform their duties effectively.
Previous Experience at TransCore
Before her current role, Krystal Woods worked at TransCore as an Administrative Assistant from 2017 to 2020. During her three years in this position, she contributed to various administrative tasks and supported the operational needs of the organization. Her experience at TransCore has provided her with a solid foundation in the company's processes and systems, which she now applies in her managerial role.
Professional Background in Customer Service Management
Krystal Woods has extensive experience in customer service management. She held the position of Customer Service Manager at Circuit City from 1998 to 2001 and at AT&T from 2003 to 2008. In these roles, she developed skills in team leadership and customer relations, enhancing her ability to manage operations and support staff effectively. Additionally, she served as Assistant Manager at Build-A-Bear Workshop for 10 months in 2001-2002, further solidifying her management experience.
Educational Background in Biology
Krystal Woods pursued her education in Biology at Texas A&M University Galveston Campus from 1995 to 1998 and later at Midwestern State University from 1998 to 2000. Her studies provided her with a strong scientific foundation, which complements her professional roles. The knowledge gained during her education may contribute to her analytical skills in managing projects and reports in her current position.
Experience in Operational Support
From 2014 to 2017, Krystal Woods worked at Your Therapy Source as Operational Support. In this role, she was involved in various operational tasks that supported the organization's objectives. This experience added to her skill set in managing processes and supporting team functions, which she later applied in her roles at TransCore.