Luis Sosa
About Luis Sosa
Luis Sosa is an ITS Field Technician currently employed at Synchrony and TransCore in Florida, with expertise in desktop support, account management, and cybersecurity. He has a background in IT support, having worked at Booking.com and Darden, and holds an Associate's degree in Information Technology from Valencia College.
Work at TransCore
Luis Sosa has been employed at TransCore as an ITS Field Technician since 2021. In this role, he operates out of Orlando, Florida, and has accumulated three years of experience. His responsibilities include the installation and support of various PC-related applications within the Windows and Mac environments. Sosa's expertise in Active Directory Account Management and Group Policy enhances his ability to provide effective technical support.
Current Role at Synchrony
Since 2022, Luis Sosa has been working at Synchrony as a Deskside Level II technician in Maitland, Florida. He has two years of experience in this position, where he provides Tier 2 desktop and application support to users. Sosa successfully completed a Windows and macOS life cycle management project for approximately 500 users remotely, showcasing his skills in managing large-scale IT projects.
Previous Experience at Booking.com
Luis Sosa worked at Booking.com as a Help Desk technician from 2015 to 2021, accumulating six years of experience in Orlando, Florida. In this role, he provided technical support and assistance to users, contributing to the overall efficiency of the IT department. His experience at Booking.com laid the foundation for his current technical skills and knowledge.
Background in Service Training
Prior to his IT career, Luis Sosa worked at Darden as a Service Trainer and Bartender from 2006 to 2013, gaining seven years of experience in the hospitality industry in Orlando, Florida. This role involved training staff and providing customer service, which helped develop his communication and interpersonal skills.
Education and Expertise
Luis Sosa studied at Valencia College, where he earned an Associate's degree in Information Technology from 2004 to 2011. His educational background provides a solid foundation for his technical skills, including knowledge in cybersecurity concepts, Backup and Disaster Recovery Management, and proficiency with tools such as Carbonite, Remote Desktop, OneDrive, OKTA, RSA, JAMF, Logmein Remote Access, and O365.