Michael Sumulong
About Michael Sumulong
Michael Sumulong serves as the NOC ITS Product Support Lead at TransCore, a position he has held since 2021. He has a diverse background in product support and management, with previous roles at SeaWorld Orlando and Insight Global.
Work at TransCore
Michael Sumulong has been employed at TransCore since 2021, serving as the NOC ITS Product Support Lead. In this role, he oversees product support operations, ensuring effective communication and problem resolution within the Network Operations Center. His previous experience at TransCore includes working as an NOC ITS Product Support Representative from 2019 to 2021, where he gained valuable insights into the company's operational processes and customer support strategies.
Professional Experience
Before joining TransCore, Michael Sumulong held various positions in the hospitality and entertainment sectors. He worked at The Peabody Orlando as a Cost Control Clerk for one year in 2011-2012. His tenure at SeaWorld Orlando spanned several roles, including Area Supervisor for Merchandise Games/Vending and Games Host/Head Cashier Merchandise, accumulating over eight years of experience in customer service and operations management.
Education and Expertise
Michael Sumulong earned a Bachelor of Science in Technical Management from DeVry University, where he studied Business Administration and Management from 2008 to 2015. He also holds an Associate of Science in Electronics and Computer Technology, obtained from DeVry University from 2002 to 2005. Additionally, he completed a Certificate of Completion in SHRM - Professional Human Resources Exam Preparation at the University of Central Florida in 2013.
Certifications and Training
In 2013, Michael Sumulong achieved a Certificate of Achievement in SHRM - PHR through the SHRM Learning System. This certification reflects his commitment to professional development in human resources. His educational background also includes a Certificate in Electronics from Orange Technical College Mid Florida Campus, completed in 1999, which further supports his technical expertise.