Monique Barrett
About Monique Barrett
Monique Barrett is a Production Services Supervisor at TransCore, where she has worked since 2020. She has extensive experience in customer service, having held various roles at organizations such as Bank of America and PayPal.
Current Role at TransCore
Monique Barrett currently serves as the Production Services Supervisor at TransCore, a position she has held since 2020. In this role, she oversees production services, ensuring efficient operations and high-quality service delivery. Her responsibilities include managing team performance and implementing best practices to enhance productivity. Barrett's experience in customer service and operational management contributes to her effectiveness in this supervisory role.
Previous Experience at TransCore
Monique Barrett previously worked at TransCore as a Customer Service Supervisor for one month in 2020. During this brief tenure, she focused on customer service operations, applying her skills in managing team dynamics and enhancing customer satisfaction. This experience laid the groundwork for her current role in production services.
Professional Background
Monique Barrett has a diverse professional background, having held various positions in customer service and management. She worked at Bank of America as a Customer Service Specialist from 2014 to 2016 and as a Home Service Specialist II / Underwriting from 2012 to 2014. Additionally, she served as a Collections Team Leader II at PayPal from 2016 to 2019. Her experience includes managing email and chat communications, as well as resolving customer disputes.
Leadership and Management Skills
Barrett has demonstrated strong leadership and management skills throughout her career. She played a key role in establishing a new call center by developing standard operating procedures and determining policies and processes. Her experience includes interviewing, training, and nesting new hires for call center operations, showcasing her ability to build effective teams and enhance operational efficiency.
Education and Qualifications
Monique Barrett studied at Trinity University-Washington, where she earned a Bachelor of Arts (BA) degree in English. This educational background supports her strong communication skills and ability to manage customer interactions effectively. Her academic achievements complement her extensive experience in customer service and operational management.