Nicholas Parker
About Nicholas Parker
Nicholas Parker is a System Administrator with over ten years of experience in IT, currently working at TransCore in Fairfield, CA. He has a background in military IT roles and holds an Associate's degree in Information Technology from Central Texas College.
Work at TransCore
Nicholas Parker has been employed at TransCore as a System Administrator since 2020. In this role, he is responsible for the installation, preventive and corrective maintenance of toll collection equipment, which includes computers, video surveillance systems, RFID, and network communications devices. His work involves performing post-maintenance on various tolling devices, lasers, cameras, UPS equipment, and Vehicle Traffic Management Systems (VTMS). He also installs and configures VES cameras and AVDS lasers, contributing to the efficiency and reliability of tolling operations.
Previous Experience in IT Support
Before joining TransCore, Nicholas Parker worked at Insight Global as a Help Desk Specialist from 2018 to 2019 for ten months in Austin, Texas. His role involved providing technical support and troubleshooting for IT issues. Additionally, he served as an Installation Technician at Mas-Technologies from 2009 to 2011 in Atlanta, Georgia, where he gained hands-on experience in technical installations. His background also includes seven years as an Information Technology Specialist in the US Army from 2011 to 2018, where he developed skills in military operations and IT management.
Education and Expertise
Nicholas Parker studied Information Technology at Central Texas College, where he earned an Associate's degree from 2016 to 2017. His educational background is complemented by over ten years of direct IT experience across various technical support and administrative roles. He possesses extensive knowledge in several technical areas, including Dynamic Host Configuration Protocol (DHCP), Linux, Unix, Software as a Service (SAAS), Cisco switching and routing, and Python programming. His technical training also includes electrical and mechanical troubleshooting and repair.
Technical Skills and Responsibilities
Nicholas Parker has developed a diverse skill set in IT, including expertise in server security support and information security. He is proficient in using tools such as PUTTY and Linux commands for remote troubleshooting. His responsibilities include handling the maintenance of spare equipment and parts, including inventory management. He is also skilled in configuring MOXA switches and building electrical panels and cabinets, which supports his role in managing toll collection systems and associated technologies.