Robert Hurlock
About Robert Hurlock
Robert Hurlock serves as the Director of CSC Operations at TransCore, a position he has held since 2019. With a background in customer service and business operations, he has contributed significantly to various organizations, including PNC and Comcast, while implementing effective leadership and operational strategies.
Work at TransCore
Robert Hurlock has served as the Director of CSC Operations at TransCore since 2019. In this role, he has been responsible for overseeing operations in Delaware, United States. Hurlock has implemented strategies that maintained operational functionality during the COVID-19 pandemic in 2020 and 2021. His leadership has contributed to achieving an average gross margin of 52% monthly within the CSC Operations. He has also focused on enhancing customer engagement through proactive communication with DelDOT leadership.
Previous Experience at PNC
Before joining TransCore, Robert Hurlock worked at PNC for six years, starting as a Consumer Service & Sales Manager from 1994 to 2000. He later advanced to the role of Assistant Vice President Business Service & Sales Manager from 2000 to 2004. His experience at PNC included managing customer service operations and sales initiatives across Delaware, Philadelphia, and Pittsburgh, Pennsylvania.
Career at Comcast
Robert Hurlock held multiple positions at Comcast between 2006 and 2018. He began as the Regional Manager of Business Operations for three years and subsequently served as the Senior Regional Manager of Revenue Assurance & Business Operations for nine years. His responsibilities included overseeing business operations and ensuring revenue assurance across Delaware, Philadelphia, and New Jersey.
Education and Expertise
Hurlock studied at Delaware Technical Community College, where he achieved a degree in the Department of Civil Engineering from 1990 to 1994. He also completed the Harvard Manage Mentor Program, focusing on Leadership and Development from 2017 to 2018. His educational background supports his expertise in operations management and leadership development.
Achievements in Leadership Development
Robert Hurlock developed and implemented a comprehensive 14-course leadership development training program aimed at enhancing leadership skills within his teams. He has led yearly organizational audits, including PCI, AUP, SOC1 Type II, and SOC 2 Type II, consistently achieving passing results. His negotiation skills were highlighted when he successfully negotiated a $44 million-dollar three-year contract renewal for the State of Delaware E-ZPass program.