Ryan Mc Cracken
About Ryan Mc Cracken
Ryan Mc Cracken is a Customer Support Technician currently employed at TransCore in Albuquerque, New Mexico. He has a background in electronics engineering technology and has previously worked at Senspex, Inc. as a Service Center Technical Lead.
Work at TransCore
Ryan Mc Cracken has been employed at TransCore as a Customer Support Technician since 2022. His role involves providing technical support and assistance to customers, ensuring that their needs are met effectively. He operates out of Albuquerque, New Mexico, where he applies his technical skills to resolve customer issues and enhance service delivery.
Previous Experience at Senspex, Inc.
Before joining TransCore, Ryan Mc Cracken worked at Senspex, Inc. as a Service Center Technical Lead from 2019 to 2022. During his three years in this position, he was responsible for leading technical operations within the service center in Albuquerque, New Mexico. His experience in this role contributed to his technical expertise and customer service skills.
Education and Expertise
Ryan Mc Cracken studied Electronics Engineering Technology at Albuquerque Technical Vocational Institute, where he earned an Associate of Arts and Sciences degree from 1995 to 1996. He possesses programming skills in C, C++, VBA, and Python, which enhance his technical capabilities in his current role.
Certifications and Skills
Ryan Mc Cracken has previously held IPC-610 and J-STD certifications for soldering, demonstrating his proficiency in electronic assembly and soldering standards. These certifications reflect his commitment to maintaining high-quality technical standards in his work.
Achievements at Honeywell
During his tenure at Honeywell, Ryan Mc Cracken received two Bravo Awards for conducting failure investigations. These awards recognize his contributions to identifying and resolving technical issues, showcasing his analytical skills and dedication to quality assurance.