Sami Khaleel
About Sami Khaleel
Sami Khaleel is a Customer Care Supervisor at TransCore in Dubai, where he has worked for 14 years. He holds a Master's Degree in Operations Management and Logistics and a Bachelor's Degree in Business Administration and Management from Middlesex University.
Work at TransCore
Sami Khaleel has been employed at TransCore as a Customer Care Supervisor since 2010. Over the course of 14 years in this role, he has focused on enhancing customer satisfaction and driving business growth. His responsibilities include overseeing customer service operations and implementing strategies that improve service delivery. Khaleel's leadership has contributed to the optimization of quality management processes, which has positively impacted customer loyalty and retention.
Education and Expertise
Sami Khaleel holds a Master's Degree in Operations Management and Logistics from Middlesex University, which he completed from 2011 to 2013. Prior to this, he earned a Bachelor's Degree in Business Administration and Management from the same institution, studying from 2006 to 2009. His educational background provides a strong foundation in operational efficiency and management principles, which he applies in his current role.
Background
Sami Khaleel has a robust background in customer care and operational management. His career at TransCore has allowed him to develop skills in leveraging technology for innovative solutions. He has a history of implementing data-driven process improvement initiatives that have led to significant cost reductions and enhanced organizational performance.
Achievements
Throughout his career, Sami Khaleel has successfully led cross-functional teams to optimize quality management processes. His efforts have resulted in increased productivity and employee engagement, as well as improved customer satisfaction. He has a proven track record of identifying inefficiencies and streamlining operations, which has contributed to enhanced productivity through effective process management.