Victor M. Ramos
About Victor M. Ramos
Victor M. Ramos serves as the NOC/Lead I.T.S. Product Support at TransCore, where he has worked since 2016. He holds a Master's degree in Project Management from the University of Wisconsin-Platteville and has extensive experience in IT support and project coordination.
Work at TransCore
Victor M. Ramos has been serving as NOC/Lead I.T.S. Product Support at TransCore since 2016. In this role, he provides 24/7 on-call support for issue resolution and acts as a technical advisor to project managers and B2B customers on technology management issues. He is responsible for creating key performance indicators (KPIs) and daily status reports on technology resources. Additionally, he develops and maintains working relationships with contractors, employees, and suppliers, enhancing collaboration and communication within the organization.
Previous Experience in IT Project Coordination
Before joining TransCore, Victor worked as an IT Project Coordinator at Hernon Manufacturing from 2010 to 2016. His responsibilities included managing IT projects and coordinating various technology initiatives. This six-year tenure provided him with valuable experience in project management and technology implementation, contributing to his expertise in the field.
Education and Expertise
Victor M. Ramos is currently pursuing a Master's degree in Project Management at the University of Wisconsin-Platteville, a program he has been enrolled in since 2019. He holds a Bachelor of Science degree in Computer Science from Inter-American University of Puerto Rico-Metropolitan Campus, where he studied various subjects including General Physics, Computer Security, and Network Administration. He has also completed specialized training in network repair and web application programming.
Academic Achievements
Victor has received multiple academic honors throughout his educational journey. He has been recognized with distinctions such as Summa Cum Laude and Cum Laude. Additionally, he earned a Medal of Recognition for having the highest average in his concentration and achieved Highest Honors in his academic concentration, reflecting his commitment to academic excellence.
Technical Skills and Contributions
In his current role, Victor enhances and debugs existing systems to improve user-friendliness and stability. He researches, designs, develops, and modifies enterprise-wide systems and applications software. He also trains staff on system operation and user functionalities, ensuring that team members are equipped to utilize technology effectively. His focus on metrics analysis allows him to develop immediate and long-range goals to meet departmental needs.