Zainab Almuntaser
About Zainab Almuntaser
Zainab Almuntaser is a Call Center Operation Team Leader and Trainer at Transcore, where she has worked since 2014. She has also served as a Quality Assurance Analyst since 2015 and holds a bachelor's degree from Hamdan Bin Mohammed Smart University, which she completed in 2017.
Work at TransCore
Zainab Almuntaser has been employed at TransCore since 2014. She has held multiple roles, including Quality Assurance Analyst and Call Center Operation Team Leader and Trainer. As a Quality Assurance Analyst, she has contributed to maintaining service standards for nearly a decade. In her role as Call Center Operation Team Leader and Trainer, which she has held since 2016, she oversees team operations and provides training to enhance team performance.
Education and Expertise
Zainab Almuntaser studied at Hamdan Bin Mohammed Smart University, where she earned a Bachelor's degree from 2013 to 2017. Her education has provided her with a solid foundation in operational management and quality assurance, which she applies in her current roles at TransCore.
Background
Zainab Almuntaser has a background in call center operations and quality assurance. She has developed her skills over her years of experience at TransCore, where she has taken on increasing responsibilities in both quality assurance and team leadership.
Achievements
Zainab Almuntaser has achieved significant tenure at TransCore, with over nine years in quality assurance and eight years as a team leader and trainer. Her long-standing commitment to her roles reflects her dedication to operational excellence and team development.