Catherine Vercez Dotter
About Catherine Vercez Dotter
Catherine Vercez Dotter serves as the Responsable études et connaissance clients at Transdev, where she has worked since 2016. She has a strong academic background in political science and extensive experience in marketing research and customer satisfaction strategies.
Work at Transdev
Catherine Vercez Dotter has been working at Transdev since 2016, holding the position of Responsable études et connaissance clients within the Direction Clients France et Groupe. In this role, she focuses on developing and implementing internal training programs aimed at enhancing the company's customer culture. Additionally, she coordinates multi-country studies to support commercial and marketing strategies across different regions. Her efforts also include promoting the company's client expertise externally, which contributes to increasing Transdev's visibility in the market.
Education and Expertise
Catherine Vercez Dotter studied at Université Paris 1 Panthéon-Sorbonne, where she earned a DEA de Science Politique with a specialization in Relations Internationales - Géopolitique from 1987 to 1988. She also achieved a DESS in communication politique & sociale, equivalent to a Master 2, from 1988 to 1989. Additionally, she attended Sciences Po for two years, from 1987 to 1989, and completed Hypokhâgne from 1982 to 1983. This educational background provides her with a solid foundation in political science and communication.
Previous Experience
Before joining Transdev, Catherine Vercez Dotter worked at Toluna as Directrice du service clients études from 2013 to 2015. In this role, she was responsible for managing client services related to studies. Prior to that, she served as Consultante marketing études at Institut QualiQuanti from 2011 to 2013. These positions contributed to her extensive experience in market research and client relations.
Leadership in Customer Knowledge
In her current role at Transdev, Catherine Vercez Dotter leads the development of action plans aimed at improving customer satisfaction and evolving company processes. She ensures the cross-fertilization of customer knowledge and best practices within the organization. Her leadership in these areas is essential for fostering a customer-centric approach throughout the company.