Clotilde Dincher
About Clotilde Dincher
Clotilde Dincher is a marketing assistant and line animator at Transdev in Dijon, France, where she has worked since 2017. She has a diverse educational background in hospitality, tourism, and event management, complemented by experience in statistical analysis and communication.
Current Role at Transdev
Clotilde Dincher serves as Assistante Marketing / Animatrice de lignes at Transdev, a position she has held since 2017. In this role, she is responsible for various marketing tasks and line management within the organization. Her work involves engaging with clients and managing communication strategies to enhance service delivery in the transport sector. Clotilde's contributions are essential in promoting Transdev's services and ensuring customer satisfaction.
Previous Experience at SERHR ORFEA ACCOR
Before joining Transdev, Clotilde Dincher worked as a Réceptionniste at SERHR ORFEA ACCOR for a period of seven months in 2016 and 2017. This role was based in the Région de Dijon, France, where she gained experience in customer service and hospitality operations. Her time at SERHR ORFEA ACCOR provided her with foundational skills in client interaction and operational support.
Education and Expertise
Clotilde Dincher has a diverse educational background in hospitality, tourism, and event management. She studied at Lycée le Castel, Dijon, where she obtained a BTS in Hôtellerie-Restauration with a focus on marketing and management. She further pursued a Licence in Gestion, Tourisme, Hôtellerie et Loisirs at IAE Savoie Mont-Blanc, followed by a Master's degree in Management des évènements sportifs et culturels. Additionally, she participated in the Erasmus program at HAAGA-HELIA University of Applied Sciences, specializing in event management.
Marketing and Communication Skills
In her current role and previous positions, Clotilde Dincher engages in various marketing and communication activities. She participates in the creation of internal and external communication materials, including newsletters and informational notes. Clotilde also contributes to drafting responses for calls for tenders, showcasing her ability to support business development efforts. Her skills in statistical analysis aid in making informed marketing and operational decisions.
Customer Service and Quality Control
Clotilde Dincher is involved in quality control processes within her current role. She handles customer complaints and conducts satisfaction surveys to assess service quality. Additionally, she manages billing for regular clients, ensuring accurate financial transactions. Her focus on customer service and quality assurance is integral to maintaining high standards in her work.