Dervla Brophy
About Dervla Brophy
Dervla Brophy serves as the Communications and Relationships Manager at Transdev Ireland, where she has worked since 2019. She holds a Bachelor of Arts in Politics and History from University College Dublin and has extensive experience in communications and customer service management.
Work at Transdev
Dervla Brophy has been serving as the Communications and Relationships Manager at Transdev Ireland since 2019. In this role, she engages with a diverse range of stakeholders and communities to enhance customer experience. Her responsibilities include leading the Customer Service teams at Luas, where she focuses on fostering a customer-first culture. Prior to her current position, she worked as the Communications Manager at Transdev Ireland from 2005 to 2019, accumulating 14 years of experience in communication strategies and stakeholder engagement.
Education and Expertise
Dervla Brophy holds a Bachelor of Arts (B.A.) in Politics and History from University College Dublin. She has furthered her education with a Postgraduate Diploma in Marketing and a Postgraduate Diploma in Public Relations from Technological University Dublin. Additionally, she completed a course at Boston College as part of the Ireland-US College Course initiative. Dervla also studied Digital Communication and Media/Multimedia at Irish Times Training, equipping her with a diverse skill set applicable to her role in communications.
Background
Dervla Brophy has a significant background in communications and stakeholder management, particularly within the transportation sector. Her career at Transdev Ireland spans over 19 years, during which she has held various roles that contributed to her expertise in customer service and communications. Dervla's academic background in Politics and History, along with her specialized training in marketing and public relations, supports her effective engagement with communities and stakeholders.
Achievements
Throughout her career at Transdev Ireland, Dervla Brophy has been instrumental in promoting innovative solutions for the company's operations in Dublin. Her leadership in the Customer Service teams has been pivotal in enhancing the overall customer experience. Dervla's efforts in stakeholder engagement and communication strategies have contributed to a stronger customer-first culture within the organization.