Firat Sagra
About Firat Sagra
Firat Sagra is a Level 1 Service Delivery Consultant with a background in service desk analysis. He holds a bachelor's degree from Beykent University and a master's degree from Swinburne University of Technology.
Work at Transdev
Firat Sagra has been employed at Transdev since 2016. In the role of Level 1 Service Delivery Consultant, he is responsible for ensuring effective service delivery and support within the organization. His tenure at Transdev spans over eight years, during which he has contributed to various projects and initiatives aimed at enhancing service quality and operational efficiency in Melbourne, Victoria, Australia.
Previous Experience at IBM
Prior to his current role, Firat Sagra worked at IBM as a Service Desk Analyst from 2015 to 2016. This position was based in Melbourne, Victoria, Australia, and lasted for one year. In this role, he provided technical support and assistance, addressing service requests and troubleshooting issues for clients.
Education and Expertise
Firat Sagra holds a Bachelor's degree from Beykent University, where he studied from 2003 to 2007. He furthered his education at Swinburne University of Technology in Sydney, obtaining a Master's degree from 2009 to 2011. His academic background provides a strong foundation for his professional expertise in service delivery and support.
Background
Firat Sagra's educational journey began at Beykent University, where he completed his undergraduate studies. He later pursued a Master's degree at Swinburne University of Technology, enhancing his knowledge and skills in his field. His career includes significant experience in service delivery roles, particularly in the technology sector.