Kevin Lang
About Kevin Lang
Kevin Lang is a Quality Assurance Manager with extensive experience in social media management and fraud prevention. He has played a significant role in developing new departments and improving employee satisfaction in his current position at Transdev.
Work at Transdev
Kevin Lang has served as the Quality Assurance Manager at Transdev since 2020. In this role, he has focused on implementing fraud prevention experiences into new departments, establishing nationwide standards. His responsibilities include overseeing quality assurance processes and ensuring compliance with industry regulations. Lang has also successfully managed a work-from-home program that enhanced employee satisfaction and productivity.
Previous Experience at Sprint
Kevin Lang worked at Sprint for a total of 17 years, holding the position of Supervisor in Social Care and Media Management from 2012 to 2014. During his tenure, he was involved in managing social media interactions and customer service initiatives. His earlier role at Sprint also contributed to his extensive experience in media management and customer care.
Education and Expertise
Kevin Lang earned a Bachelor's Degree in Liberal Arts and Sciences from Northern Arizona University, where he studied from 1990 to 1995. He also attended Arizona State University for one year from 1990 to 1991. Lang is conversant in Spanish and has received training in management law, which complements his professional expertise in quality assurance and program management.
Achievements in Program Development
Throughout his career, Kevin Lang has developed and trained new programs and initiatives across multiple departments. His work has involved collaboration with various stakeholders, including legal, marketing, and sales teams. Lang's contributions have played a significant role in enhancing operational efficiency and establishing best practices within organizations.