Kwan Lee
About Kwan Lee
Kwan Lee is a Customer Service/Dispatcher with extensive experience in various administrative and customer service roles. Currently employed at Transdev since 2019, Lee has a background that includes positions at Aerotek, Robert Half, and other organizations, alongside relevant certifications in real estate and accounting.
Current Role at Transdev
Kwan Lee has been employed at Transdev as a Customer Service/Dispatcher since 2019. In this role, Lee is responsible for managing customer rides using the Trapez computerized scheduling system. This position involves creating daily manifests for para-transit drivers and optimizing routes based on customer demands. Lee also monitors and adjusts driver manifests to enhance route efficiency, ensuring that service quality is maintained.
Previous Experience in Customer Service and Administration
Kwan Lee has extensive experience in customer service and administrative roles. Prior to joining Transdev, Lee worked at several organizations, including Robert Half, where Lee held multiple positions such as Front Desk Receptionist and Office Assistant. Lee also served as a Front Desk Receptionist at Brighter, Stronger Foundation and as an Individual Service Worker at Bell Socialization Services. These roles contributed to Lee's skills in handling service-related complaints and assisting customers effectively.
Educational Background and Certifications
Kwan Lee has pursued various educational opportunities, achieving multiple certificates in relevant fields. Lee studied at Anne Arundel Community College, earning a Certificate in Business Support Specialist from 2003 to 2004. Additionally, Lee studied Accounting at The Accounting & Bookkeeping Center in 2012 and obtained a certificate. Lee also completed studies in Real Estate at Long & Foster Real Estate, achieving certificates in both 2004 and 2018.
Work History Overview
Kwan Lee's work history includes diverse roles across different sectors. Lee began as a Store Bookkeeper at Michaels Arts and Crafts from 2004 to 2005 and later worked as an Administrative Assistant at Providence Center, Inc. from 2005 to 2007. Lee's experience also includes positions such as Shipping & Receiving Coordinator at The Performance Group and HVAC Field Opportunity Coordinator at Robert Half - Office Team. This varied background has equipped Lee with a broad skill set applicable to customer service and dispatching.