Mélissa Odile
About Mélissa Odile
Mélissa Odile serves as the Head of Customer Experience, bringing extensive experience in customer relationship management. She holds a master's degree from Audencia and has previously worked at Boucheron and emlyon business school.
Work at Transdev
Mélissa Odile serves as the Head of Customer Experience at Transdev. In this role, she is responsible for overseeing customer interactions and ensuring a high standard of service delivery. Her leadership focuses on enhancing customer satisfaction and optimizing the overall experience for users of Transdev's services.
Education and Expertise
Mélissa Odile studied at Audencia, where she achieved a master's degree from 2009 to 2013. She also attended NUC Business School in 2012 for a brief period. Her educational background provides her with a solid foundation in business principles and customer relationship management.
Professional Background
Mélissa Odile has a diverse professional background. She worked at Boucheron as Chef de Projet CRM and Expérience Client from 2013 to 2017, where she focused on customer relationship management and enhancing client experiences. Additionally, she served as an intervenante externe at emlyon business school for three months in 2018, contributing her expertise in customer experience.
Career Progression
Mélissa Odile's career has progressed through various roles that emphasize customer experience and project management. Her experience at Boucheron laid the groundwork for her current position at Transdev, where she applies her knowledge to improve customer service strategies.