Michel Prieur
About Michel Prieur
Michel Prieur serves as the Product Owner Worldwide Service Now at Transdev, where he has been since 2021. He has successfully led the deployment of the Service Now platform in both the USA and Australia and manages a team responsible for its global governance.
Work at Transdev
Michel Prieur has been serving as the Product Owner Worldwide Service Now at Transdev since 2021. In this role, he is based in Lyon, Auvergne-Rhône-Alpes, France. He oversees the global governance of the Service Now platform, ensuring its effective deployment and operational maintenance. His responsibilities include managing a team of three individuals and a third-party application maintenance team. Prior to his current position, he held various roles at Transdev, including Product Owner Service Now and Responsable Qualité Si - PMO.
Service Now Platform Deployments
Michel Prieur successfully led the deployment of the Service Now platform for the USA in March 2022. He also directed the deployment for the Australian market in July 2021. These projects highlight his capability in managing large-scale implementations and ensuring the platform meets the needs of diverse markets.
Previous Experience at Transdev
Before his current role, Michel Prieur worked at Transdev as Product Owner Service Now / Responsable Qualité Si - PMO from 2019 to 2021. He also served as Product Owner Service Now / Responsable de la transformation du Support at Transdev Business Information Solutions from 2015 to 2018. His experience in these positions contributed to his expertise in service management and product ownership.
Team Management and Responsibilities
In his current role, Michel Prieur manages a team dedicated to the operational maintenance of the Service Now platform. He is also responsible for overseeing a mobile telephony park that includes 40,000 lines and terminals. This aspect of his role emphasizes his skills in team leadership and resource management.
Technological Oversight and Product Evolution
Michel Prieur conducts technological watch and product evolution for the Service Now platform. This involves staying updated on industry trends and advancements to ensure the platform remains competitive and effective in meeting user needs.