Nichelle Williams
About Nichelle Williams
Nichelle Williams is a customer service professional with extensive experience in leadership and operations. She has held various roles at AT&T and currently works at Transdev North America in multiple capacities since 2018.
Work at Transdev North America
Nichelle Williams has been employed at Transdev North America since 2018. She holds multiple positions within the organization, including Supervisor, Operations Supervisor, and Dispatch Manager. As a Supervisor, she has contributed to customer service operations for six years. In 2019, she took on the role of Operations Supervisor, which she has held for five years. In 2022, she transitioned to the position of Dispatch Manager, where she has been for two years. Her roles at Transdev demonstrate her commitment to enhancing operational efficiency and customer satisfaction.
Previous Experience at AT&T
Nichelle Williams worked at AT&T for a total of 12 years, from 2001 to 2016. Her roles included Force Manager, where she worked for three years from 2001 to 2004, and Coach Leader, a position she held from 2004 to 2007. Following these roles, she served as Sales Program Execution Lead for nine years, from 2007 to 2016. Her extensive experience at AT&T reflects her expertise in customer service and sales program management.
Education and Expertise
Nichelle Williams studied at the University of Phoenix, where she earned an Associate of Arts (AA) degree in Business Administration and Management, General. Her studies took place from 2006 to 2008. This educational background has provided her with foundational knowledge and skills applicable to her roles in customer service and operations management.
Work Experience at Whole Foods Market
Before joining Transdev, Nichelle Williams worked at Whole Foods Market as a Cashier from 2015 to 2018. During her three years in this role, she gained experience in retail customer service, further enhancing her skills in managing customer interactions and transactions.