Nikki Farrell
About Nikki Farrell
Nikki Farrell is a Network Duty Manager at Transdev in Dublin, Ireland, where she has worked since 2017. She previously served as a Customer Care Manager and has extensive experience in network regulation and stakeholder engagement.
Work at Transdev
Nikki Farrell has served as the Network Duty Manager at Transdev since 2017. In this role, she oversees the Luas operation, focusing on network regulation to ensure compliance with contractual Key Performance Indicators (KPIs). Her responsibilities include managing daily operations and engaging with both internal and external stakeholders to maintain efficient service delivery.
Previous Roles and Responsibilities
Before her current position, Nikki held the role of Customer Care Manager, where she was responsible for comprehensive staff training in customer care. Additionally, she supported the Communications Manager for 15 years, managing internal and external communications, including media updates related to incidents. Her experience in these roles has contributed to her expertise in stakeholder engagement and operational management.
Education and Expertise
Nikki Farrell studied at Deansrath Community College from 1985 to 1990. Her educational background has provided her with foundational knowledge that supports her professional roles in customer care and network management. Over the years, she has developed expertise in operational regulation and performance improvement strategies.
Collaboration and Stakeholder Engagement
In her role as Network Duty Manager, Nikki collaborates closely with the Revenue Protection team to create action plans and policies aimed at enhancing performance. Her ability to engage with various stakeholders, both internal and external, is a key aspect of her work, ensuring that operational goals are met effectively.