Pascale Levasseur
About Pascale Levasseur
Pascale Levasseur serves as Chargée de Projets Qualité at TRANSDEV - TCAR, where she has worked since 2013. She specializes in quality control, data management, and customer satisfaction analysis in the public transport sector.
Work at Transdev
Pascale Levasseur has been employed at Transdev - TCAR as Chargée de Projets Qualité since 2013. In this role, she focuses on quality control and management within the organization. Her responsibilities include overseeing the FACE quality approach and managing the NF Services certification process. Levasseur also supports marketing initiatives for the Vélostation activity, contributing to the overall service quality in public transport.
Education and Expertise
Pascale Levasseur studied at ISCOM Paris, where she specialized in Communication. She completed her Master I in 2010, which provided her with foundational knowledge in communication strategies. Her expertise extends to creating and managing quality control dashboards and programming with VBA Excel, which are essential skills for her role in quality assurance.
Background
Levasseur has a strong background in quality management, particularly in the public transport sector. She has developed a database for public transport stops aimed at enhancing service quality. Additionally, she conducts and analyzes customer satisfaction surveys to identify areas for improvement in service delivery.
Achievements
In her capacity as Chargée de Projets Qualité, Pascale Levasseur leads the quality assurance process for public transport stop information. She also produces transport schedules using the Hora software, which aids in efficient service planning. Furthermore, she serves as Vice-présidente of Neuro-MAV-France, an organization dedicated to mobility and innovation.