Sean Brown
About Sean Brown
Sean Brown is a Call Center Team Lead at Transdev, where he has worked since 2023. He has extensive experience in various roles, including management and dispatching, primarily in the transportation sector.
Current Role at Transdev
Sean Brown currently serves as the Call Center Team Lead at Transdev, a position he has held since 2023. He works in San Rafael, California, where he oversees call center operations. His role involves managing team performance and ensuring effective communication within the organization.
Previous Experience in Call Center Operations
Before his current position, Sean Brown worked at Transdev as a Dispatcher for 7 months in 2023. His experience in dispatching contributed to his understanding of operational logistics and customer service, which are essential in his current role as Call Center Team Lead.
Career Background in Transportation and Management
Sean has extensive experience in the transportation sector. He worked as a Dispatcher for the Golden Gate Bridge, Highway and Transportation District for 7 months in 2018-2019. Additionally, he held various roles at Marin Senior Coordinating Council, Inc (Whistlestop), including Base Operations Manager and Acting Program Manager, accumulating over a decade of experience in management and operational roles.
Educational Background
Sean Brown studied at Sierra College from 1993 to 1994 for one year. He also attended the College of Marin from 1992 to 1993 for one year. His educational background provided foundational knowledge that supports his career in management and operations.
Experience in Customer Service and Driving Roles
In addition to his management roles, Sean has significant experience in customer service and driving. He worked as a Driver for Uber from 2014 to 2023 and previously for Marin Senior Coordinating Council, Inc (Whistlestop) from 2002 to 2003. His driving experience has enhanced his understanding of customer needs and service delivery.