Mykela Martinez
About Mykela Martinez
Mykela Martinez is an Account Management Specialist at Transfix, where she has worked since 2022. She has a background in account management operations and has held various roles in customer experience and constituent relations across multiple organizations.
Work at Transfix
Mykela Martinez has held multiple positions at Transfix, starting as a Customer Experience Associate from 2019 to 2021. She transitioned to the role of Account Management Operations Senior Associate from 2021 to 2022, where she focused on enhancing internal procedures through cross-departmental collaboration. Currently, she serves as an Account Management Specialist, a position she has held since 2022. In her current role, she is responsible for managing new client onboarding and standard operating procedures, contributing to the overall efficiency of account management operations.
Education and Expertise
Mykela Martinez studied Public Administration at the University at Albany, SUNY, earning a Bachelor of Arts degree from 2013 to 2017. She also spent 11 months studying at The Julius Maximilians University of Würzburg in 2015. Mykela has developed expertise in training and development within account management operations, which supports her roles in various organizations, including her current position at Transfix.
Background
Mykela Martinez has a diverse professional background with experience in various roles. She worked as a Constituent Liaison for the New York State Senate from 2017 to 2018 and served as a Membership Engagement Specialist at the YMCA of Greater New York from 2018 to 2019. Additionally, she was a Sales Development Associate at Justworks for four months in 2019 and completed a five-month internship as a Legislative Intern with the New York State Assembly in 2017.
Achievements
Throughout her career, Mykela Martinez has played a key role in enhancing operational procedures and client onboarding processes at Transfix. Her contributions to cross-departmental collaboration have been significant in improving internal workflows. Mykela's expertise in account management operations has been developed through her various roles and educational experiences.