Lexi Sheridan Coons
About Lexi Sheridan Coons
Lexi Sheridan Coons is a Customer Success Manager at Transfr, with extensive experience in client services and customer success across various industries in the United States and Spain.
Current Role at Transfr
Lexi Sheridan Coons currently serves as a Customer Success Manager at Transfr, a position she has held since 2023. In this role, she focuses on delivering high-quality customer success services, ensuring client satisfaction and retention. Her responsibilities include onboarding, training, and developing customized success plans for clients. Lexi's expertise in managing customer relationships contributes to the overall success of the organization.
Previous Experience in Customer Success
Prior to her current role, Lexi held various positions in customer success across different organizations. She worked at CYPHER LEARNING as a Customer Success Manager for Europe from 2021 to 2023. Before that, she was a Senior Customer Success Manager at Vurvey for four months in 2023. Lexi also served as the Head of Client Services and Regional Director of Client Services at What's Up! Living English from 2014 to 2021, where she achieved a 100 CSAT score within her first three months.
Educational Background
Lexi Sheridan Coons studied at California State University-Chico, where she earned a Bachelor of Arts in Business Administration with a focus on Financial Management and a minor in Spanish. Her studies spanned from 2002 to 2007. Additionally, she completed her secondary education at Las Lomas High School from 1998 to 2002.
Achievements in Customer Success Management
Throughout her career, Lexi has demonstrated a strong ability to maintain high customer satisfaction levels. Notably, she achieved an 85% renewal rate for Q3 and Q4 of 2023 through effective use of Salesforce for identifying expansion and renewal opportunities. She also consistently contributed to achieving perfect 10/10 NPS scores from clients in her portfolio, showcasing her commitment to delivering exceptional service.
Management Experience
Lexi has held various management roles throughout her career. She worked as a Manager at Su Manitas Bricolaje y Reformas, S.L. and as an Administrative Assistant at Young's Contractors from 2009 to 2010. Additionally, she served as Head of Learning and Assistant to Directors at The Method School of English from 2012 to 2014, where she contributed to the educational success of the institution.