Antonis Mylonas
About Antonis Mylonas
Antonis Mylonas is a Customer Support Engineer based in Athens, Greece, with a background in technical support and customer service. He has worked for several companies, including SkyTelecom and Vodafone, and has contributed to the development of support documentation and service quality improvements.
Work at Transifex
Antonis Mylonas has been employed at Transifex as a Customer Support Engineer since 2022. In this role, he engages in sales calls to provide technical information and guidance to the sales team. His responsibilities include addressing customer inquiries and contributing to the overall customer support strategy.
Previous Experience in Technical Support
Before joining Transifex, Antonis Mylonas worked at SkyTelecom as a 2nd Level Technical Support Engineer from 2020 to 2022. He also held a position at Vodafone as Fixed Services Enterprise Technical Support from 2019 to 2020. His experience includes working at Teleperformance Greece as a Technical Support Agent from 2016 to 2018.
Education and Expertise
Antonis Mylonas studied Computer Science at Hellenic Open University, where he earned a Bachelor of Science (BS) degree from 2017 to 2019. He also studied Information Technology at Σιβιτανίδειος Δημόσια Σχολή Τεχνών και Επαγγελμάτων (ΙΕΚ), achieving a qualification as a Computer Technician from 2014 to 2017.
Contributions to Customer Support Documentation
In his roles, Antonis Mylonas has contributed to the development of customer support documentation. This includes creating help guides and training modules aimed at improving the customer support experience. He has also designed and implemented a monitoring and customer feedback system to enhance service quality.
Synthesis of Customer Feedback
Antonis Mylonas has synthesized customer feedback into clear priorities for product and design teams. This process involves analyzing customer insights to inform improvements and adjustments in service delivery and product offerings.