Iakovos Doulkeridis
About Iakovos Doulkeridis
Iakovos Doulkeridis is a Customer Success Manager at Transifex, with a background in business and tourism management. He has held various roles in customer service and management at companies such as Webhelp and Teleperformance.
Current Role at Transifex
Iakovos Doulkeridis serves as a Customer Success Manager at Transifex. He has been in this position since 2021, contributing to the company's efforts in enhancing customer satisfaction and ensuring successful client engagements. His role involves working closely with clients to understand their needs and provide tailored solutions that align with Transifex's offerings.
Previous Experience at Webhelp
Prior to his current role, Iakovos Doulkeridis worked at Webhelp in two capacities. He served as a Team Lead Supervisor from 2019 to 2020, overseeing team operations and ensuring quality service delivery. Following this, he took on the role of Business Trainer & Quality Analyst from 2020 to 2021, where he focused on training staff and maintaining service quality standards.
Experience at Teleperformance
Iakovos Doulkeridis has extensive experience at Teleperformance, where he held multiple positions. He began as a Customer Support Representative from 2010 to 2013, providing direct support to customers. He then advanced to Team Lead Supervisor, a role he held from 2013 to 2019, where he managed team performance. In 2019, he briefly served as an Assistant Manager for one month.
Educational Background
Iakovos Doulkeridis holds a Bachelor's degree in Business Administration and Management with a focus on Marketing from Athens University of Economics and Business. Additionally, he earned a Master's degree in Tourism and Travel Services Management from Hellenic Open University. His educational background supports his roles in customer success and management.