Ryan B.
About Ryan B.
Ryan B. is a Customer Success Manager at Transifex, where he has worked since 2022. He holds a Bachelor of Science in Management Information Systems from the University of South Florida and a Bachelor of Science in Psychology from the University of Florida.
Work at Transifex
Ryan B. has been serving as a Customer Success Manager at Transifex since 2022. In this role, he has successfully onboarded four Enterprise customers in 2023 by leading training sessions, assisting with software configurations, and driving change management initiatives. He collaborates with the Sales team to proactively address customer retention and has achieved an average expansion of enterprise accounts by 56%. Additionally, Ryan facilitates quarterly business reviews with key stakeholders to gather customer feedback, discuss industry trends, and review progress.
Education and Expertise
Ryan B. holds a Bachelor of Science degree in Management Information Systems from the University of South Florida, where he graduated cum laude. He also studied Psychology at the University of Florida, earning another Bachelor of Science degree. His educational background provides a strong foundation in both technical and interpersonal skills, which he applies in his current role in customer success.
Professional Background
Before joining Transifex, Ryan B. accumulated extensive experience in various technical roles. He worked as a Customer Support Engineer at Transifex from 2021 to 2022. Prior to that, he was an Applications Programmer on the Usage-Based Insurance Team at Progressive Insurance from 2006 to 2008. He also served as a Sales Engineer at Oracle from 2015 to 2018 and as a Senior Software Developer at Advanced Solutions International from 2010 to 2015. Additionally, Ryan worked as a Senior Applications Programmer at Progressive Insurance from 2008 to 2010.
Achievements in Customer Success
In his role as Customer Success Manager, Ryan B. has demonstrated significant achievements. He successfully onboarded four Enterprise customers in 2023 and presented three live webinars to customers. His efforts in facilitating quarterly business reviews have contributed to improved customer engagement and satisfaction. Ryan's proactive approach in partnering with Sales has also led to a notable expansion of enterprise accounts.