Braxton Bedke
About Braxton Bedke
Braxton Bedke is a Senior Customer Success Specialist at Travelers Haven, where he focuses on company growth and client retention. He has a background in customer service and maintenance, with experience in managing key business accounts and training new employees.
Work at Travelers Haven
Braxton Bedke has been employed at Travelers Haven as a Senior Customer Success Specialist since 2021. In this role, he operates remotely from Nampa, Idaho. His responsibilities include overseeing key business accounts that reside in over 50 apartments simultaneously. Bedke has created initiatives aimed at enhancing company growth through increased revenue and client retention. His focus on customer service ensures a high-quality experience for clients.
Previous Experience at Griffis Residential
Before joining Travelers Haven, Bedke worked at Griffis Residential as a Maintenance Technician from 2020 to 2021 in Lafayette, Colorado. During his tenure, he managed over 50 customer service requests in collaboration with vendors, ensuring a high level of service for clients. This experience contributed to his skills in customer service and operational management.
Background with Idaho Army National Guard
Bedke served in the Idaho Army National Guard from 2014 to 2022 as a Maintenance NCO in the Avionics Shop. His role involved managing maintenance operations and health and safety correspondence with properties. He was responsible for overseeing guest and occupant switches and managing a client base of 150-300 clients monthly, contributing to a 10% revenue increase per lease extension.
Education and Expertise
Bedke studied at Burley Senior High School, where he earned an Automotive technical degree from 2011 to 2015. He furthered his education at the University of Idaho, obtaining a Bachelor's degree in Operations Management from 2016 to 2020. His educational background supports his expertise in customer success and operational management.
Training and Development Initiatives
In his current role at Travelers Haven, Bedke has taken on training responsibilities, where he has trained 3-5 new employees. He developed standard operating procedures (SOPs) for training and conducted weekly shadow sessions to ensure new hires are well-prepared for their roles. This initiative demonstrates his commitment to fostering a knowledgeable workforce.