Jesse Bertram
About Jesse Bertram
Jesse Bertram is the Manager of Customer Support at TravelNet Solutions, where he applies his background in business administration and hospitality to enhance customer experiences. With a diverse career that includes roles in accounting consultancy and support management, he demonstrates a strong commitment to driving customer excellence.
Current Role at TravelNet Solutions
Jesse Bertram serves as the Manager of Customer Support at TravelNet Solutions since 2023. In this role, he focuses on enhancing customer experiences through strategic management. His responsibilities include overseeing support teams and ensuring high standards of customer service are met. Jesse's leadership aims to drive customer excellence within the organization.
Previous Experience at TravelNet Solutions
Prior to his current position, Jesse held multiple roles at TravelNet Solutions. He worked as a Lead Consultant - Accounting from 2021 to 2023, where he applied his accounting expertise. Additionally, he served as an Implementation Specialist 2 from 2020 to 2021 and as an Implementation Specialist from 2019 to 2020. These roles contributed to his understanding of customer needs and operational processes.
Education and Qualifications
Jesse Bertram earned a Bachelor of Business Administration (BBA) from the University of Wisconsin-Stout, where he studied Business Administration and Management from 2012 to 2017. He also studied Restaurant and Tourism Management, achieving a degree in Hotel Management from 2014 to 2021. This educational background combines business acumen with hospitality knowledge, enhancing his approach to customer support.
Professional Background in Hospitality
Jesse's career includes significant experience in the hospitality sector. He worked as a Supervisor at Acoustic Cafe from 2017 to 2019, where he managed daily operations and customer interactions. Additionally, he served as a Front Office Voyager at Westin Hotels & Resorts for four months in 2019. This experience in hospitality complements his business education and informs his customer support strategies.
Skills and Focus Areas
Jesse Bertram possesses a strong focus on driving customer excellence and leading high-performing support teams. His transition from accounting consultancy to customer support management demonstrates his versatility and ability to adapt his skills to different roles. He is passionate about elevating customer experiences, which is central to his management philosophy.