Abigail Cropper Pires
About Abigail Cropper Pires
Abigail Cropper Pires serves as the Director of Solution Consultancy for the USA and Canada at Travelport, a position she has held since 2019. With extensive experience in the travel industry, she has previously worked in various roles at Travelport and Sure Travel in South Africa.
Work at Travelport
Abigail Cropper Pires has been serving as the Director of Solution Consultancy for the USA and Canada at Travelport since 2019. Based in Atlanta, Georgia, she leads a geographically diverse team that provides functional and technical solution consultancy to Travelport customers. Her role involves collaborating with sales teams to enhance pre and post sales activities, ensuring that customer commitments are met efficiently. She has developed a strong consultancy framework that aligns with regional sales strategies, focusing on delivering strategic and insight-driven solutions.
Previous Experience
Prior to her current role at Travelport, Abigail Cropper Pires held various positions within the travel and consultancy sectors. She worked at Sure Travel (Pty) Ltd as the Sure Online Manager from 2008 to 2012 and served as the Group Solutions Manager from 2012 to 2014. Additionally, she was employed at Travelport as the Solutions Manager for Africa, Middle East & South Asia from 2015 to 2016. Her experience also includes roles at Rennies Travel, where she worked as an End User Computer Consultant and Commerce Technical Interface & Customer Liaison.
Education and Expertise
Abigail Cropper Pires completed her studies at Norkem Park High School, where she obtained her Matriculation Exemption. Her educational background has provided her with a foundation for her extensive career in the travel and consultancy industries. With over two decades of experience, she has developed expertise in solution consultancy, project management, and technical support, which she applies in her current role at Travelport.
Leadership and Strategy
In her role as Director of Solution Consultancy, Abigail Cropper Pires focuses on building a strong network to facilitate the delivery of customer commitments. She emphasizes the optimal use of resources while leading her team to provide consistent consultancy services. Her strategic approach aligns consultancy efforts with regional sales strategies, ensuring that customer needs are met effectively. This leadership style has contributed to the successful implementation of solutions that drive customer satisfaction.